Policies

Payment •

Payment is processed through Paypal. A Paypal account is not required. You will be automatically taken to Paypal’s secure website, where you can simply enter your credit card details. All Payments must be received within 72 hours from purchase.

Shipping •

By placing an order with Parasol Doll, you (the buyer) are responsible for all shipping fees, all applicable customs and import fees, and return shipping to Parasol Doll in the case of a return or exchange. This also applies to any deliveries refused or uncollected by you at time of delivery. Orders will be shipped within 3 business days after payment is made. All items are sent in secure packaging and will be shipped to your PAYPAL address. Unless otherwise specified, multiple orders will be shipped together and the shipping fee overage will be refunded, if applicable.

  • United States customers: Orders are shipped via USPS First Class Parcel with Delivery Confirmation.
  • International Customers: Orders are shipped via USPS First Class International Parcel. International packages are mailed with a proof of mailing via the customs declaration number. Participating countries have delivery confirmation, but packages are not trackable once they leave the US. Buyer is responsible for all VAT, import fees, and taxes imposed by your country. Custom authorities require that we state the value of your order directly on your package.
  • EMS Service and Insurance are available for an additional fee upon request. International Priority Mail rates start at $30 and up. Insurance starts at $1.65 and the total value must be declared.
  • We are not responsible for lost or damaged packages.

Refunds & Exchanges •

Returns are accepted on items in their unused, original condition within 10 days. We will pay the return shipping costs if the return is a result of our error, otherwise the Buyer is responsible for return shipping. Please insure and get tracking and delivery confirmation for all returns. Buyer is also responsible for any other additional fees that may incur outside of Parasol Doll (ie Paypal/credit card fees). Refunds are processed upon receipt of the item.
Due to the limited nature of my products, exchanges are rarely possible. They are assessed on a case to case basis.
Any item listed as FINAL SALE is not eligible for returns or exchanges.

I reserve the right to cancel any transaction at any time for any reason.

 

Updated: Wednesday, February 11, 2015